Refund policy
Returns & Refunds
Every set is handmade to order, and since press on nails are a personal hygiene product, returns are not accepted on sets that have already been opened.
Unopened sets
Unopened sets can be returned within 14 days of receiving them, they must still be sealed in the original packaging, unused and undamaged. Please contact within 14 days of delivery to let us know, and then send back within 14 days of the confirmed return.
Opened sets
Once the seal on a set has been opened, we cannot accept it back or resell it, so therefore they are not eligible for returns or refund. This is for hygiene purposes and also applies to nails that haven't been worn
Custom orders
Custom sets are designed and made specifically for you, so they can't be returned or refunded unless they arrive faulty.
We'll always confirm the design and your sizes with you before starting, so please check those carefully.
Faulty, damaged, or wrong items
If your set arrives damaged, has a fault, or isn't what you ordered, you're entitled to a replacement or a full refund, including any delivery costs. Message within a few days of delivery with a photo and we'll sort it out. This applies whether or not the set has been opened.
Sizing
A set that doesn't fit isn't a fault, and once opened it can't be returned so please refer to the Size Guide before ordering. If you're unsure about your sizes, message before buying and we'll help you measure.
How to start a return
Email pulisdoesnails@gmail.com or message us on Instagram with your order number and what's wrong. We'll confirm whether your item is eligible and give you the return address, please don't send anything back before hearing from us.
Return postage
For change-of-mind returns, you cover the cost of sending the set back. If the item is faulty, damaged, or incorrect, we cover it.
Refunds
Once we've received and checked your return, we'll refund you within 14 days to your original payment method. Refunds usually appear within a few working days depending on your payment method.